{"componentChunkName":"component---src-page-templates-page-page-connected-js","path":"/en/faq","result":{"data":{"wordpressPage":{"slug":"faq","title":"FAQ","content":"","wordpress_id":2468,"acf":{"meta_title":"","meta_description":"","meta_image":null,"keywords":"","sections_page":[{"__typename":"WordPressAcf_faq","faq_obj":[{"id":"83fa9484-d8af-5b26-9d73-b876744611b8","title":"Billing","acf":{"questions":[{"question":"Pricing","answer":"

Pricing for Ljósleiðarinn fibre can be found here 

\n"},{"question":"Extra service fees","answer":"\n"},{"question":"Repair fees","answer":"\n"},{"question":"Overdue bills","answer":"

Overdue bills can be paid at your bank. If the bills have been lost then you can contact our customer service team at 516 7777 to receive information about the amount of outstanding bills on the due date and Ljósleiðarinn’s kennitala.

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Ljósleiðarinn offers customers hassle free ways to pay bills. You can do so by credit card, direct debit or internet payments via your online bank.

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We apply a late fee of 1.178 kr. five days after the due date of the bill, and a late fee of 1.612 kr. 20 days after the due date of the bill.

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A closing notice is sent if two bills are past their due date or a bill is overdue for more than two months. If a third bill is past due, your connection will be shutdown.

\n"},{"question":"How do I change my payment method?","answer":"

To change your payment method you can call us at 516 7777 or send us an email at ljosleidarinn@ljosleidarinn.is and we’ll get back to you. If you contact us via email, please make sure to include your phone number and national identification number (kennitala).

\n"},{"question":"How do online payments work?","answer":"

Bills can be sent electronically to your online bank. This means you won’t receive a paper bill by post which will save you money and is more environmentally friendly. Instead of paying 360 kr. you will only have to pay the 118 kr. for the bill.

\n"},{"question":"How do I avoid paying the notice and payment charge?","answer":"

Every bill that is issued has an additional notice and payment charge. Service charges can be reduced by paying your bills with direct payment, credit card or e-bills via online banking. The charge for online bills is 118 kr. per month.

\n"},{"question":"What are direct payments?","answer":"

Bills are paid automatically and the amount is withdrawn directly from your bank account. Your bank can set up direct payments for you.

\n"},{"question":"How much does it cost to get a fibre connection?","answer":"

Individuals pay a flat fee of 3.968 kr. per month for access to Ljósleiðarinn fibre. You will then have to get internet, home phone or IPTV service from one of our partnering service providers which charge a fee for their service. Here you can find information on service providers.

\n"},{"question":"Will I receive one bill each month?","answer":"

Most of our partnering providers will send you a single bill for their service and Ljósleiðarinn access fee. Some providers do not include the access fee, in those cases you will receive a bill from the provider and then another bill from Ljósleiðarinn.

\n"}]}},{"id":"6b6b1b37-3e5a-529c-981d-ce2567013e93","title":"Service changes","acf":{"questions":[{"question":"How do I change the registrant or rights holder of my connection?","answer":"

You can change the registrant of your fibre connection if the new registrant lives at the same address.

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Send us an email at ljosleidarinn@ljosleidarinn.is with the following information:

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    \n
  1. National ID (kennitala) of current registrant
    2. \n
  2. Address of current registrant
    3. \n
  3. National ID (kennitala) of new registrant
    4. \n
\n

This will change the registrant of the Ljósleiðarinn fibre connection. If you want to change the registrant of any of the services you use over the fibre connection, such as your internet, home phone or IPTV then you need to contact your service provider.

\n"},{"question":"I’m moving to a new address, what do I need to do?","answer":"

When you move homes then it’s enough to inform your service provider of the change. They will send us the information needed to move your connection.

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You do not need to cancel your connection if you want to keep your existing connection at your new home address.

\n"},{"question":"How do I cancel my fibre connection?","answer":"

To cancel your connection, you need to send Reykjavik Fibre a written confirmation via email to ljosleidarinn@ljosleidarinn.is. You will also need to request a cancellation with your service provider. Cancellations received by the 15th of the month will take effect the same month. Cancellations made after the 15th take place the next effective month.

\n

 

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If you have a new fibre connection, then please be aware that there is a 6-month contract term. If you cancel your connection before the 6 months pass, then you will incur a cancellation fee equal to the sum of the access fees left of your contract period.

\n"},{"question":"Do I need to take my fibre box with me when I move homes?","answer":"

No, you don’t need to move the box. The box belongs to each apartment and should be left along with the power cable when you move homes. You should however take any equipment from your service provider (i.e. router or set top box) to your new home.

\n"},{"question":"Can I use my own router?","answer":"

Yes, you can use your own router for fibre internet. All routers with a WAN connection should work. You need to make sure your router is correctly configured. Please contact your internet service provider if you need any help.

\n"}]}},{"id":"0e628082-8007-550a-9e86-1e98be5a7b47","title":"Fibre installation, pipes and developers","acf":{"questions":[{"question":"What’s the implementation process of Ljósleiðarinn?","answer":"
    \n
  1. First we set up a lead-in box inside your home. A fibre pipe is connected to the box and we drill for the fibre. A specialist needs access to your home to put up the box and install the pipe.
    2. \n
  2. The pipe is then connected to the main cable. The main cable is underground and each home has a main cable connecting it to the fibre network. During this phase a digger will be operational in your street. There may be some disruption for residents during this phase.
    3. \n
  3. Once the pipes have been laid our team closes up all trenches and fixes the surface.
    4. \n
  4. The fibre cable is blown through the cable. A member of staff will splice the fibre cable together in your lead-in box and will need to access your home.
    5. \n
  5. Once the fibre cable has been installed we need to connect you to our hub. When that’s done you will receive a notification that your home is fully connected.
    6. \n
  6. Now that you’re connected you can order from one of our partnering service providers. Once we receive an order our specialist installer will come and set up the service equipment in your home which will allow you to get high-speed internet, IPTV and a home phone.
    7. \n
\n"},{"question":"I’m building a house, should I include wiring for the fibre?","answer":"

It’s always good to plan for network cabling when designing new buildings, that way you can get the fibre connection set up once you move in. Modern homes should have CAT6 cabling set up and ideally connected to a central location such as a control room or cabinet, that way residents can choose where to have their computers and TV equipment.

\n"},{"question":"Is there anything I should worry about when painting my apartment?","answer":"

When you paint your house it’s best to not move the fibre box. The fibre itself is very delicate and it can break if the box is moved. If you need to take down the fibre box then please contact us so we can send a qualified technician.

\n"},{"question":" Do I need to watch out for fibre cables when I’m working on my property or garden?","answer":"

If you’re doing any digging on your property you should gather information on where the cabling sits. You can see schematics on https://www.veitur.is/lagnateikningar or get printouts from our reception at Bæjarháls 1.

\n"}]}},{"id":"42bc97bc-541b-57bb-831b-9703efa32a25","title":"Connecting the Fibre","acf":{"questions":[{"question":"What’s included in the One Visit?","answer":"

We will come to your house and set up the fibre equipment and usually also equipment from the service provider. We will also set up cabling and connect one router, one set-top box and one home phone if all are services are ordered. Any additional cabling work is charged extra.

\n"},{"question":"What equipment do I need to connect to the fibre?","answer":"

We install the fibre access equipment when you order a fibre connection from your service provider. The equipment is then connected to other end-user equipment, such as a router, set-top box or a phone. Your service provider will provide you or us with the extra equipment and either we or they will assist you with setting it up.

\n"},{"question":"How much does it cost to get a fibre connection?","answer":"

The installation of the fibre for new homes is free as long as your home is connected. You can check the status of your address here.  We will set up the fibre equipment and connect other equipment such as routers, set-top boxes and home phone.

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The cost of connecting a business premise varies, please contact your ISP to get an estimate.

\n

 

\n"}]}},{"id":"f82d60ba-0d49-5539-bb69-097c52221bd2","title":"Technology","acf":{"questions":[{"question":"What does synchronous connection mean?","answer":"

The fibre connection is a “synchronous” connection. This means that the download and upload speeds are the same. So you’ll get a 1000 Mbit capacity on your upload and download. Asynchronous connections like ADSL and VDSL usually have a lower upload bandwidth than the download bandwidth.

\n"},{"question":"What is HD and UHD TV?","answer":"

HD TV is broadcast at a higher resolution than previously, which means the image will be sharper and crystal clear. HDTV is broadcast at 1080p resolution.

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UHD is a broadcast in ultra-high resolution. This is typically a 4K resolution. To be able to receive a UHD broadcast you need a TV that supports the resolution and equipment such as a 4K STB.

\n"},{"question":"What is fibre? ","answer":"

Fibre optic cables use thin glass or plastic fibres that can transfer light from one place to another. These cables can transfer data at very high speeds and have revolutionised internet connections.

\n"}]}},{"id":"e18ad4d0-5802-5b0e-990f-ca31e68c5572","title":"Available Services","acf":{"questions":[{"question":"Fibre internet","answer":"

High-speed internet is one of the biggest benefits of having a fibre connection. You can get a 1 Gig symmetric connection, so you can both upload and download at top speeds. The internet is also faster than DSL connections as it has a lower latency.

\n"},{"question":"Fibre IPTV","answer":"

You can get interactive HD and UHD IPTV over fibre. You can get up to 5 STBs in your home that all support up to 4K resolution.

\n"},{"question":"Fibre Phone","answer":"

You can easily use your landline over fibre. There’s a phone port on the fibre box which you can connect your phone to. It’s also possible to integrate your existing phone cabling with the fibre box, just ask one of our technicians during the installation.

\n"}]}}]}],"title":"Frequently Asked Questions","paragraph":"","video":null,"mobile_image":null,"image":{"localFile":{"url":"https://www.ljosleidarinn.is/wp-content/uploads/2025/01/am3a6058-scaled.jpg","childImageSharp":{"id":"8daa9949-3276-56cc-9aa9-494f49399f39","fluid":{"base64":"data:image/jpeg;base64,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","aspectRatio":1.502145922746781,"src":"/static/33d548ef5f8d2518d5265f8b8a269066/3303c/am3a6058-scaled.jpg","srcSet":"/static/33d548ef5f8d2518d5265f8b8a269066/6d118/am3a6058-scaled.jpg 350w,\n/static/33d548ef5f8d2518d5265f8b8a269066/cb825/am3a6058-scaled.jpg 700w,\n/static/33d548ef5f8d2518d5265f8b8a269066/3303c/am3a6058-scaled.jpg 1400w,\n/static/33d548ef5f8d2518d5265f8b8a269066/a8f4d/am3a6058-scaled.jpg 2100w,\n/static/33d548ef5f8d2518d5265f8b8a269066/9f0ff/am3a6058-scaled.jpg 2560w","srcWebp":"/static/33d548ef5f8d2518d5265f8b8a269066/ef3e8/am3a6058-scaled.webp","srcSetWebp":"/static/33d548ef5f8d2518d5265f8b8a269066/696d0/am3a6058-scaled.webp 350w,\n/static/33d548ef5f8d2518d5265f8b8a269066/1a99d/am3a6058-scaled.webp 700w,\n/static/33d548ef5f8d2518d5265f8b8a269066/ef3e8/am3a6058-scaled.webp 1400w,\n/static/33d548ef5f8d2518d5265f8b8a269066/e0145/am3a6058-scaled.webp 2100w,\n/static/33d548ef5f8d2518d5265f8b8a269066/e518b/am3a6058-scaled.webp 2560w","sizes":"(max-width: 1400px) 100vw, 1400px","originalImg":"/static/33d548ef5f8d2518d5265f8b8a269066/9f0ff/am3a6058-scaled.jpg","originalName":"am3a6058-scaled.jpg","presentationWidth":1400,"presentationHeight":934}}}}}}},"pageContext":{"is_homepage":false,"language":"en","wordpress_id":2468,"otherPost":{"hasPost":true,"slug":"/spurt-svarad","post":{"wordpress_id":1553,"post_title":"Spurt & Svarað","post_name":"spurt-svarad"}}}},"staticQueryHashes":["1121147447","2207182593","3998960569"]}